Privacy Policy

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this page periodically.

By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website.
By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

This Privacy Policy is incorporated into and subject to our Terms & Conditions.

Information We Collect

When you place an order or register on our website, we may collect the following details:

* Name of the customer
* Name of the receiver
* Delivery address & billing address
* Email address & phone number
* Payment details (processed via secure gateways, not stored on our servers)

How We Use Your Information

We use the collected information to:

* Personalize your shopping experience
* Process and deliver your orders quickly
* Improve our website and services
* Respond to customer service requests efficiently
* Send order confirmations, delivery updates, and promotional messages
* Ask for reviews and feedback on our services
* Run contests, offers, or surveys
* Follow up with you after inquiries (call, email, or WhatsApp)

How We Protect Your Information

* Our website is regularly scanned for vulnerabilities.
* All sensitive information (like card details) is encrypted with SSL technology.
* Only authorized staff have access to customer data and are required to keep it confidential.
* Payments are processed through trusted third-party gateways; we do not store payment information.

Cookies

Yes, we use cookies to enhance your browsing experience. Cookies help us:

* Remember items in your shopping cart
* Save your preferences for future visits
* Track site traffic and improve website performance

You may disable cookies via your browser settings, but some features (like shopping cart and personalization) may not work properly.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to outside parties.

Third-Party Links

We do not include or offer third-party products/services on our website.

Communication & Email Policy

We collect your email and phone number to:

* Send order confirmations & delivery updates
* Share promotional offers and festival discounts
* Respond to customer queries

You may unsubscribe anytime by clicking the link in our emails or contacting us directly.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

📍 Address: Shop-9, Jeevan Apartments, Main Rd, Geetanjali Colony, Shankar Nagar, Raipur, Chhattisgarh 492004
📞 Phone: 098069 12000
📧 Email: heavenscakes.com@gmail.com